We value your privacy. Not only was this embarrassing, for a brand new resort it is unacceptable. Our last night was the only decent meal we had. Allow 8-12 weeks from qualifying for the statement credit to post to your account. Reservation number [protected] Mr and Mrs Jeyes, Desired outcome: Delta . We have been planning this trip for over a year and it was so disappointing, we are devastated by the service we received. So, we sat and waited, we attempted to ask but were brushed off. Can You Build Credit With a Prepaid Credit Card? He said we have a process and protocols in-place if this is reported. As the site was full. Then we were escorted to our room with another couple. Will admit once checking in was not good but the GM set us up with a free private dinner on the beach. He said we investigate, and said no one entered our room after the report was filed with the butler or front desk, so your process failed. We chose the upgraded Butlers Village Suites. Earn unlimited 2 points for every $1 spent on travel and dining purchases, and unlimited 1.5 points for every $1 spent on all other purchases. My husband went back to the bar and asked the bartender if there was alcohol in the drinks he looked at my husband and said "nope, not yet". Add those back into the price and divide by 7 to get your free night discount, so . My Wedding October 8th 2022 at 4:00 in Curacao. Today however I got through to them and got the agreement to refund the 5,740 We booked 12 nights at this resort from Dec 2nd to 14th on the understanding that we would have 5 restaurants to choose from every night whereas in reality 2 out of 5 restaurants were closed each night during our stay and on 2 Masquerade evenings only 2 out of 5 were open. The reservation was scheduled for July 4th and nothing has been resolved yet. This is a Desired outcome: Rates will be lower during this period, and you can often find great deals. To get to the free nights, you need to get to 75,000 points, and I think the percentage return is better on the money off offers. Earn triple points on Sandals and Beaches purchases and one point for each dollar spent on all other purchases! Being that I suffer from anxiety I started to have a panic attack which prompted me to run outside where the securitas security guard contacted her manager who came to our room and tried to assist with opening the door. Beautiful Resort ruined by the terrible loud music from approx noon onwards. The next afternoon still no hot water and maintenance was called again and no one was aware that there had been an issue from the previous evening. been offered a free night and massage but we have no intention of ever returning therefore I am happy to accept a week free of charge on a ROOM ONLY basis at one of your Lanzarote resorts out of season. This is the version of our website addressed to speakers of English in the United States. New cardholders can earn 10,000 bonus points good for $100 in onboard credits after making their first purchase with the card. During the day you would have the maintenance crew using the walkway as a cut through all day. A link has directed you to this review. Food: went to Arizonas at 2:30 for lunch. Or have some Caribbean music on. The left hand has no idea what the My name is Peter Rice, booking reference SAN 50942 OCHO RIOS 13/1/23 _24/1/23. Sandals and Beaches are registered trademarks of Sandals Resorts International. When we first got it, we used it only for $$ off our room total. My husband walked up to the bar with our cups that we brought. However, we left on 9/30/21 My wife and I have been rather disappointed with our accommodations at Sandals La Toc. the manger was rude and mistreated us. He then took our order. Savings vs. Money Market? I am attaching pictures for viewing. Eventually, we did get hot water that evening after going hours with no water at all. This online only offer may not be available elsewhere if you leave this page. Which Account Fits You Best? CAUGHTbefore you book with Sandals please read I GOT ROBBED from the safe in my room!!! My husband planned to golf, the shuttle was supposed to be there at 1, and around 115 he told the other people waiting I'm going to the restroom and when he came back the shuttle was pulling away. One way to save money on a Sandals resort is to travel during the off-season. groups direct line 1-800-327-1991 (EXT 6172). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-51196649', '');}, 'log_autolink_impression');Orlando ---doesn't make sense to go through Atlanta to get to Jamaica so we are saving those points for Europe . We endeavor to ensure that the information on this site is current and accurate but you should confirm any information with the product or The statement credit will generally be applied to your existing balance with the highest APR before being applied to any balances with lower APRs. The day I was leaving the butler manger waited until my car was waiting for me to go back to the airport to discuss the issues. 5,000 Sandals Select Bonus Points Upon Enrollment. Our shuttle to the resort and back to the airport was listed as an hour drive. The swim up pools are a joke and offer zero privacy, you would have people swimming up and starring in your room and leaving dishes in your area. Greetings from Memphis, TN. Then our flight was an hour and a half delayed. After waiting 20 minutes I called back and was told again that someone was contacted. The service area just by the lift near our room where you get your ice from would often have bags of rubbish, trays of food from peoples room service would be there in the evening before going out and still be there when going to breakfast the next day. So off the bat, we had two very separate types of transfers, both completely included in what we paid for the room price. Fill in the application form. Again I suffer from panic attacks, anxiety, and claustrophobia, I would passed out in that small toilet room. I was worried about rats. Only decent one was Antigua but club building was old and dated. We have the Sandals cc and are close to getting 3 free nights ---- we use it to book all of our Sandals vacations and get double points by doing so. This isn't about the daily drunk bartenders who served iced tea bottle filled bourbon drinks or watered-down vodka and rum drinks, or the guest having to go get their own espresso for an espresso martini. Taking a few steps when planning can help you save money, choose the right resort, know when to book or visit and choose the right accommodations. She promised me that she would speak to someone else and get back to me with resolve. Room was below average: mildew and mold in the bathroom tiles, only 2 towel, 1 bottle of shampoo Annual fee: $0. We arrived at the airport on time and quickly found the Sandals desk, the staff looked bored and disinterested in us but told us where to wait for our bus. Curaao customer service and alarm waking us up daily. Please consult your tax advisor, as neither we, Unique Travel Corp, nor our affiliates, provide tax advice. When I got back to the room we decided we were too tired to go to dinner so I was going to order room service. Copyright 2022 Consumers Unified LLC. Here's why: The card offers a high flat rewards rate plus a big one-time bonus that you can use to book just about any type of travel. When we arrived, we went directly to the room and Sandals version of clean was unacceptable. AbsurdI have been calling Sandals since 2011 and we have visited Sandals Negril 7 timesthis will be our 8th visit and I have spoken to Sandals representatives many many times and have never been charged for the call. We think if our expectations were not so high it would have been an "ok" trip. Upon our arrival we waited 45 min in the hotel lobby after checking in, to be escorted to out room My husband and I recently stayed at Sandals Ochi Sept 25-October 2nd. Tables were left full of plates and glasses for long periods of time which the birds and even chickens thoroughly enjoyed pecking at. Wow! Every single day there was something, Im not a picky person but as I have said before when you are paying all that money and you are in a Sandals resort you expect a certain standard. This year was different. Room service: there is none, Desired outcome: I called the front desk and shortly after someone from maintenance arrived. You can access the Sandals Visa Signature Credit Card login page here. Round Trip Taxi Prices in Ocho Rios Cruise port. Princess Cruises Rewards Visa Card. JOIN TODAY AND GET 5,000 BONUS POINTS! Pizza: took 1hr 45 min to get 2 pizzas to go Allow 8-12 weeks from qualifying for the statement credit to post to your account. Day 1 10/16/2022 we arrived at sandals curaao with a tip box before getting off bus. Upon check in, all guests will be asked to tender a credit card to activate their room folio. Well start sending you the news you need delivered straight to you. Put our complaints into the reception desk but didnt hold much hope as they were not really interest. That was incredibly sweet. For example, on a cashback card, you can earn between 1% and 5% cashback on each purchase made. But he didn't seem to smell anything. Stating that it was an International call. 2023 Bank of America Corporation. For flat-rate cards, you can typically expect rates of 1.5% cash back. We kept putting towels over it so we wouldnt forget. I asked our server what we could do and she said "no.problem, I'll bring it to your room," which she did, but my husband did not feel well and at that time didn't want to eat. Needless to say it was a short outing as my husband fell on a rock and ended up back at the resort for stitches. The doctor said it was most likely due to some toxin we encountered. My other half was locked in the toilet room for over an hour. Stay: 1/31-2/7/2023. If you are instantly approved and activated with an account number, use your Sandals Visa card immediately to book your next Sandals vacation and start earning points faster. Starters were fine but we then waited an hour and half for our main. Answer 11 of 22: I am sure I can find out details by looking them up, but I was wondering if anybody has or uses the Sandals CC? We even came back from the beach one day to find our door unlocked just pulled to, obviously the cleaner had been in, luckily, we were at the end of a corridor so no one could see it was open unless they were at the door but we were so fed up with complaining and not getting a productive response we didnt even bother reporting it. You can only receive credit for your paid nights on past stays, which will count toward the 70 Paid Night Free Stay component . Say what?! This one-time promotion is limited to customers opening a new account in response to this offer and will not apply to requests to convert existing accounts. My wife and I went to Exuma the 1st week of Oct. 2022. If you are instantly approved and activated with an account number, use your Sandals Visa card immediately to book your next Sandals vacation and start earning points faster. She told us, she tried to do a report but the computers were down and she went to manager on duty and they told her they would take care of it. All Rights Reserved. Residents of the US and its territories only. All I can say is that all of the food here was incredibly bland and gross. Buy Xersion Mens Slide Sandals at JCPenney.com today and Get Your Penney's Worth. Here's our list of the best gas credit cards for 2023. Much hope as they were not really interest anxiety, and claustrophobia, I would passed out in small... Have the maintenance crew using the walkway as a cut through all day out in that toilet...: there is none, Desired outcome: Rates will be lower this! With our cups that we brought their first purchase with the card another. Airport was listed as an hour and a half delayed are registered trademarks of Sandals Resorts International got from. Room service: there is none, Desired outcome: I called the desk. 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