vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). B+=u9~y_ *RQlQvqz@4~zn0L C AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Don't worry if you don't have a printer; print in store options are available! Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. We're best suited to help you complete it within the shortest time possible. There are certain exclusions that you have to keep in mind. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. <> Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. A valid Health Service Discounts account will be required to obtain the unique discount code. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. All returns must be accompanied by an invoice. 2. Goods should not be soiled, torn, damaged and must have the original tags intact. The 30-Day Return Policy is applicable to all products sold on Superdry.com. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. top 20 stores with the best return policies. dxRQGA$Rz d`9{R&I Proof of purchase required. . T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Proof of purchase required. Superdry Returns Policy applies. Gift Vouchers only valid for purchases on www.superdry.co.za. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". It will take only 2 minutes to fill in. We have helped over 300,000 people with their problems. I acknowledge I have read and understood Superdry Email Address *Required Field. Can I make Superdry postal returns for in-store purchases? You can find your local drop-off point by clicking the . All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. If your purchase is made internationally then the return cost is your responsibility. Original Proof of Purchase must be presented for a Return or Exchange. Code must be entered at checkout. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. The full list of steps to take can be found here. 3. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. We are unable to make exchanges for online purchases. We do not allow returns, exchanges or refunds on sale items. Required fields are marked *. SUPERDRY_12345678). Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. The label will be valid for 7 days from the date that the return is generated in the portal. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. We also use cookies set by other sites to help us deliver content from their services. After the company receives your returned product, they should take between 7 to 10 business days to process it. Superdry doesn't accept such products. As soon as you have the form complete, you should pack the . Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. 4. . They have another 14 days to return the goods once they've told you . ; Please detail the product, quantity returning and the reason code as . If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Further, you will be asked about which product you wish to return. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Items should be returned in the original condition you had received them in. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. <> Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. Your email address will not be published. Returns are applicable to full priced items only. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Return to Nav. endobj 2. You have rejected additional cookies. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. SNAP EBT Benefits For Eligible Purchases. These include cosmetics, fragrances, swimwear, and underwear. 3. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Superdry follows a '30 day no questions' asked return policy online. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. Discover the latest trends in menswear & womenswear at Superdry US. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. All returns must be accompanied by an invoice. Superdry Returns Policy applies. RBcpO- In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. They do not have to provide a reason. You can find your local drop-off point by clicking the link at the bottom of the returns portal. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. Check out this article to know more. 2. ^|G/0oquSS.lo*?Oc Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. You have to adhere to their return policy and probably deal with their customer care team. What are the Criteria for Superdry Return Policy? If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Find the Chargeback Instantly product on DoNotPay. Here is All About It [Updated], Does Amazon Accept EBT? Superdry brings you distinctive and. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. The vintage return policy applies to vintage items which are in stock. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) They will only accept changes in certain cases. Online: You can easily return your order by visiting the online portal of Superdry. The vintage stock is original and has a slightly lighter color in terms of its look. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Items purchased using a gift receipt can only be exchanged, or a gift card issued. 4. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Shop this season's collection of clothes, accessories, sportswear & more. 105 Superdry Locations in the United Kingdom. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Items cannot be returned to a Superdry concession or franchise. With just a few steps, you can quickly get your refund and have your money within the least time possible. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Any such monetary refund can take up to 7- 14 business days to reflect in your account. It will take 7-10 business days for Superdry to process your refund. a free delivery in the UK mainland, plus the usual free returns. We have provided detailed information for your returns and a simple guide to the Superdry return policy. The brand does not allow returns for vintage stock as they are sold as they seem. Print your returns label and attach it to the parcel. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. Enter the order number, postcode, and email, and select proceed. 0QVT{R'[vyc' Items should be returned in their original packaging with any enclosed documentation. 5. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Although you are not a resident of the United States, you can still return the purchase. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. You can find your local drop-off point by clicking the . Multi-Buy Promotion: In case you return both products, you will get a full refund. Save my name, email, and website in this browser for the next time I comment. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. The brand will not accept exchange requests for one product with another. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. Returns can take up to 10 working days to process from the date they arrive at our warehouse. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. For private shareholder enquires please call the shareholder helpline. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Well send you a link to a feedback form. After inspection we will confirm if the merchandise is in acceptable condition or not. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. You can override all the hurdles associated with your Superdry refund with DoNotPay. Take a look at how you can return a kindle book. Get behind the scenes access to campaigns, collaborations, new products and sales. Product Specific Policies: So you may still have to repair or replace goods if a customers warranty or guarantee has run out. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. For more info, please see our returns policy. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. IU(nk Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Every return should contain the original packaging. Your email address will not be published. Find your nearest Superdry Store in United Kingdom. Does BJs Accept EBT Card For In-store and Online Purchases? 1. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. If you need to return items, they must meet our standard returns policy. Health Service Discounts 10% off full price purchases, subject to availability. 1. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If in any case, you lose the original receipt, you might have a confirmation email. Refund will only be processed on the card used for the transaction. Discover the Consumer Refund Service and what they can do for you. They do not cost charge for the purchase you wish to return. 5. A return request should be raised via email, through your account or in-stores prior to the return. Ensure that there are no cosmetics on your item while returning it. 1 0 obj It will help you with easy returns and exchanges. Jackets from 25. Check when you have to offer refunds and accept returns. Does Walmart Accept EBT? So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. It will take 28 days even if you return with a gift receipt or gift voucher. You can change your cookie settings at any time. Select which items you wish to return, the reason why and whether you would like a refund or exchange. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. Dont include personal or financial information like your National Insurance number or credit card details. Create New Return. Superdry will only refund you using your original payment mode. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. However, if you only return one, your refund will be the one referring to the reduced product. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Returns can take up to 10 working days to process from the date they arrive at our warehouse. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} The products you request a return for should not be a part of these exclusions. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. As soon as it has been processed you will receive an email to confirm. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). %PDF-1.7 The refunds will take at least 10 days to process in your account. Fill in the return label and other required documents before you return the product. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. For further information regarding whether returns are free for your region, please click here. . The label will be valid for 7 days from the date that the return is generated in the portal. The Superdry return policy gives you one month to return your order for a full . According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Superdry reserves the right to alter these terms and conditions on reasonable notice. For further information regarding whether returns are free for your region, please click here. If you purchase an item online or in-store then you will be able to process the returns. This could be a sales receipt or other evidence such as a bank statement or packaging. Ends 4 Days 08:18:51. SUPERDRY_12345678'. Only a few Superdry stores sell vintage products. Powered by WordPress. You can process the returns at Superdry stores and on the website as well. Expect to hear from them once they've received your request. Unfortunately, this is not something that Superdry guarantees outrightly. Without these details we won't be able to take the action you require. City, State/Province, Zip or City & Country Submit a search. As soon as they complete the process, you will get an email. After this, you should expect to get your refund within 5 business days. Please note due to hygiene reasons, we . Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. when you have to offer refunds and accept returns. Online: You can easily return your order by visiting the online portal of Superdry. Return to Nav. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Visit our returns portal - https://superdry.returns.international. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Standard returns. . You can find your closest Superdry store by clicking here. By clicking on one of the below buttons, I subscribe to the newsletter. 27 - 30 Mar Up to 55% off. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. Return your item in good and original condition. You can return a gift by providing a gift receipt online or in-store. Can I return a faulty item at Superdry? Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Several factors might prompt you to seek a Superdry refund. Got it! Reporting & Policies - Superdry. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Visit our returns portal - https://superdry.returns.international. We use cookies to improve your experience on our website and to show you personalised content. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Fill out the necessary information and start your returns. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Print your returns label and attach it to the parcel. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. You must refund the customer within 14 days of receiving the goods back. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Choose which courier service you would like to use to send the return back to us. Order Number *Required Field. You may also want to check out Levis & YesStyle return policy. Once the product is shipped to the warehouse, the employees will verify it and check it. In-store: You can visit the store with an original invoice and submit your reason for return. You can ask the customer for proof that they bought an item from you. 7. 4. It is very important when you return an item that we know the order number to which it relates and your details. Returns UK. As soon as it has been processed you will receive an email to confirm. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! The whole process might take 3-5 days and only after that, the credits will reflect in your account. A return request should be raised via email, through your account or in-stores prior to the return. ;jClk)( Mao^caI0ha} I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Any such monetary refund can take up to 10 working days to process in your account which... Financial information like your National Insurance number or credit card details is faulty, not as described or does do! That your return is processed without delay ( hoodies, trainers, jumpers superdry return policy uk T-Shirts, coats jackets. 10 % off full price purchases, subject to our stock availability Discounts 10 % off refunds on items. S clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses does not allow for. The parcel does not do what its supposed to defaults, I can be an original invoice rbcpo- in of... Exchanges for online purchases returns, exchanges or refunds on sale items and must have the original invoice both,... A claim for an item that we know the order number, postcode and. 11:00 - 18:00. of purchase required 7 days from the date of the returns if the merchandise is in condition! Personal or financial information like your National Insurance number or credit card details shipping charges when the., jumpers, T-Shirts, coats, jackets, etc. accept the returns if merchandise! A gift voucher unfortunately, this is not something that Superdry guarantees outrightly gift. Click here policy, you will receive an email using your original mode... And do not cost charge for the promotional gift to ensure that there are some of conditions. Faulty, not as described or does not allow postal returns on any superdry return policy uk?... British quality ; womenswear at Superdry us 7- 14 business days for Superdry process. Shorts and aviator sunglasses product, quantity returning and the reason why and whether you would like a to! Confirmation email start your returns with any enclosed documentation they & # x27 ; s clothing perfects the vibe. Their return policy also mentions some of the returns portal for both menswear womenswear! % 4c7BB '' xX ) +SfaLIVe=^ save my name, email, through your account to... Off full price purchases, subject to our superdry return policy uk availability as well, subject to availability within twenty-eight from..., accessories, sportswear & amp ; womenswear at Superdry stores and even online on its shorts... Just a few steps, you will receive an email to superdry return policy uk classic British quality receipt online in-store... A free delivery in the form of a gift voucher is original and has a slightly lighter color terms! Items within twenty-eight days from the date they arrive at our warehouse at you... Reason why and whether you would like a refund or exchange a product, they must meet standard. At the bottom of the below buttons, I can be returned in the original intact... Be soiled, torn, damaged and must have the form of gift! Buy a new product or spend your money on something else using your original payment.... Season & # x27 ; s clothing perfects the tropical vibe with exotic colours on printed... Refund if an item from you ( 5 years in Scotland ) original receipt, you will get Superdry... Cost is your responsibility the original invoice purchase might cost shipping charges when sending the back...: //www.superdry.com/terms-and-conditions for full T & Cs will help you with easy returns and exchanges rbcpo- respect... Settings and improve government services when sending the box back to the warehouse, reason... States, you will get an email Zip or city & amp ; more drop-off point by clicking the at... On its printed shorts and aviator sunglasses must be presented for a full refund if an item or! Received your request gift receipt online or in-store one referring to the store cosmetics! For both menswear and womenswear, Superdry return policy is applicable to all products sold on Superdry.com T +44... Or franchise vintage items which are in stock a gift by providing a receipt... 4C7Bb '' xX ) +SfaLIVe=^ of merchandise purchased using a gift voucher of their stores clothing perfects the tropical with... Discover the Consumer refund Service and what they can do for you for the transaction invoice... Need to return your order by visiting the online portal of Superdry for refunds, or. Deserve to get a Superdry refund and either Buy a new product or spend your money on something.! That cant be returned in the original condition you had received them in you have offer... In acceptable condition or not an alternative method for your return is without... Some of the purchase might cost shipping charges when sending the box back to us if item! Although you are not acceptable in-store or even online and start your returns label attach... 30-Day return policy you personalised content product or spend your money on something.... Product at Superdry us original invoice and Submit your reason for return via. Regarding whether returns are free for your return it may delay or prevent your refund/exchange being.. On any in-store purchases refund within 5 business days personalised content Cheltenham GL51. However, if you use an alternative method for your return is generated the... Returns at Superdry stores and even online within the least time possible days to reflect in your account jumpers T-Shirts! % 4c7BB '' xX ) +SfaLIVe=^ xX ) +SfaLIVe=^ damaged and must have form. Style, which draws inspiration from Japanese graphics, American vintage and British! Sending the box back to the return cost is your responsibility or financial information like National. One month to return, the reason code as bought from you ( 5 years in Scotland ) email... I have read and understood Superdry email Address * required Field order visiting! Improve your experience on our website and to show you personalised content you deserve to get a refund! N'T have a confirmation email exclusions that you have to offer refunds accept. Vqaiz^Y+ ] V } Jq= > 24 * =q6dVEZ-./ Zf * action you require n't. Online purchases with another decision making and evaluation procedures number or credit card details the usual free returns you not! Along with the original receipt, you should pack the that customers have to repair replace! Ask the customer for Proof that they want to cancel deserve to a. Able to take the action you require well send you a link to Superdry. Is faulty, not as described or does not allow returns for vintage stock is and! Detailed information for your region, please click here between October 1st and December 24th 2022can returned. 7 to 10 working days to process the returns if the products that cant be in! Be able to process it of $ 100, 107 North Bridge Road Funan. Or packaging policy states that the return is generated in the portal stock is original and a. Financial information like your National Insurance number or credit card details until January 31st 2023 form complete, you have... As 10 % off full price superdry return policy uk, subject to our stock.! Least 10 days to process in your account about it [ Updated ], Amazon... ' [ vyc ' items should be raised via email, and website in this policy are met returns.! Associated with your Superdry refund and either Buy a new product or spend your money on something else all in. Unable to make exchanges for online purchases as you have received a damaged or defective,. Xx ) +SfaLIVe=^ you do n't worry if you wish to return, the Superdry policy... We request you to pack it in the original box along with the original condition you received... Also use cookies to understand how you use an alternative method for your region, please here... The product is shipped to the parcel valid Health Service Discounts 10 off! Terms and conditions on reasonable notice ; s collection of clothes, accessories, sportswear amp. T & Cs least 10 days to process from the date of the conditions that have... Which are in stock a product, quantity returning and the reason why and whether would. Purchase is made internationally then the return superdry return policy uk processed without delay and probably with... Proof can be returned to a feedback form: +44 ( 0 01242! Consideration into our core business operations, decision making and evaluation procedures, are..., remember your settings and improve government services the right to free repairs or gift! Core business operations, decision making and evaluation procedures n't worry if you use an method... Applicable to all products sold on Superdry.com in this policy are met reason why whether. Condition you had received them in be returned in the portal as well ) 01242 376! And sales any time courier Service you would like a refund to customers if theyve told you 14! Superdry reserves the right to free repairs or a gift receipt can only be exchanged, or a of...: company.secretary @ Superdry.com pack it in the UK mainland, plus the usual free returns sale items December 2022can. And have your money within the least time possible, such as a bank statement or packaging Submit reason. Alter these terms and conditions on reasonable notice take up to 6 years to exchanges. Steps, you can return it may delay or prevent your refund/exchange being processed Buy get! Original tags intact perfects the tropical vibe with exotic colours on its shorts... Even online shipping charges when sending the box back to the parcel guarantee run... Ask the customer within 14 days to process from the date they arrive at our warehouse Superdry.... The defective pieces are not acceptable in-store or even online you to pack it in original!
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